Return & Exchange Policy

We proudly stand behind the quality of our products and we want you to be thrilled with them too! If you are not pleased with your purchase, you can return eligible unworn, unwashed items for refund or exchange within 30 DAYS of purchase.

Shipping charges and the $2.98 fee for re:do free exchanges and shipping protection are nonrefundable.

If you select re:do free returns for store credit or exchange + package protection, your return label cost will be covered on exchanges or returns for store credit. If you do not purchase re:do or would like to return for a refund, you will be responsible for the cost of the return shipping label. Returning in-person at our warehouse/storefront is always a free return or exchange option! Free returns or exchanges are not available for international customers.

*Please note that final sale items (see below) are always final sale, even if re:do is purchased for other items in the order.
We are happy to offer instant exchanges! Your exchange order will be created immediately and expected to ship within 1-2 business days. If you do not ship your original item back within 7 days of your exchange request, your credit card will be charged for the exchanged item.
All returned items must meet the following requirements:

• Items may not be worn or washed, or show signs of wear or damage.
• If the item came to you with tags, the original tags must be attached.
• All returns MUST be free of marks, makeup, perfumes, strong odors, deodorant stains, cigarette smoke, animal hair, etc. 
• Swim plastic linings must be on swim bottoms.
• All sale items - including weekend deals, doorbusters, and styles from our “Sale” and “Final Few” collections - are final sale and not eligible for return or exchange.
• All bodysuits, beauty products, and jewelry are final sale and not eligible for return or exchange.
• SHOE RETURNS - Shoes must be returned in their original shoe box and placed inside an additional protective shipping box - the shoebox may not be used as packaging. Damage to the shoe box (including tape or labels placed directly on the shoebox) will make the shoes ineligible for return and they will be returned to the customer at their cost.
• Shoes must be unworn and free of any scuffs or marks. Please try on shoes on indoor carpet so as to not scuff the soles.
• Returns must be postmarked within 30 days of purchase. If an item is sent back outside of this time frame, it will not be accepted.

Please do not attempt to return merchandise if it does not meet the above criteria. Items that do not meet these criteria or are otherwise in unsellable condition may be sent back to the customer with no store credit issued.

**If an item is damaged upon arrival, please let us know via email (hello@onelovedbabe.com) within 5 days of receiving the item. Please include your order number and a photo of the damage/defect.**

Items cannot be washed or worn when claimed as damaged. After 5 days, One Loved Babe can no longer be responsible. One Loved Babe will provide a USPS First Class return shipping label in the event of a wrong item or a damaged item being received.

For FAQs on returns, please visit our FAQs page. If you have questions that are not addressed above or in our FAQs, please contact us via website chat or by emailing us at hello@onelovedbabe.com.

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We strongly recommend keeping your tracking number for packages that are being returned to us. We are not responsible for lost packages. Please contact your local post office with questions regarding shipment tracking.

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*Please note that colors and patterns may vary due to variations between different monitors and screens, photography lenses and lighting, as well as other factors. These variances do not qualify as defects and the customer will be responsible for return shipping.*